Terms Conditions

Terms and Conditions

By making a purchase on this website, you are automatically entering this agreement, which dictates the terms and conditions for all sales ad redemption of all the packages ("Package") which includes Experience Packages ("Experiences") and one-off workshops ("Workshop") cash vouchers ("Craft Cards") and products ("Products") enlisted on the website: www.crafted852.com (the “Website”)

1. General Outline of Service

The Website is a portal for authorized Packages and Products; our service is to offer a quality delivery of these culinary packages and food ingredients and manage the booking process effectively.

By booking an experience or workshop you understand and agree that Crafted 852, a brand of Umami Concepts Ltd, is assisting you in managing and facilitating the booking process between you with the listed third party partners and vendors; who are not directly employed or affiliated with Umami Concepts Ltd .

2. Information Supplied

When using the Website and placing an order, you will provide your name, contact details and payment information. We value the security and privacy of your information and will not share, sell or distribute your personal information in any way.

3. Rescheduling and Cancellation of Experiences and Workshops

Experiences and Workshops are non-refundable and non-exchangeable.

They are however, transferable.

Workshops are date-specific, and therefore cannot be rescheduled.

Unless otherwise specified, an Experience is valid for 180 calendar days from the date of purchase.

Each Experience can be rescheduled once with a minimum of 14 days notice.
We will try our best to accommodate your request, however, dates are subject to availability.

All Products sold are non-refundable and non-exchangeable.

5. Purchasing Craft Cards

Craft Cards are only applicable to purchases made and paid through Crafted852.com online check out system.

All Craft Cards sold are non-refundable and non-exchangeable.
They are valid for 1 year from date of purchase.
Value amount can be redeemed with any single or combination purchase of Experience, Workshop or Product from the website
Crafted 852 is not liable for any lost or stolen Craft Cards after purchase.
You can not apply payment from your craft card towards a partial or separate payment for a group experience.

6. Purchasing Products

All products are non-refundable
Products are available on the website while stock lasts.
Should you believe there is a fault with your product, please contact us within 3 days of purchase so that we can begin the exchange process. We'll do our best to resolve the problem.


All experiences and workshops listed on our platform are hands on and interactive. You accept all risk associated with participating/engaging in a hand’s on cooking environment and indemnify Umami Concepts Ltd against any direct or indirect loss, liability or cost incurred arising out of the use of the Package or Product.

The company reserves the right to amend the terms and conditions, and of final decisions on all matters of dispute.

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